Home
Web ProjectsMSN Support
Support.msn.com
Support.msn.com was a new site that supported a new kind of product - MSN 8. I helped write the original functionality spec for the site in October, 2001. At the beginning of the project I was the content manager and information designer, leading a team of ten; later I was User Interface program manager and upon the launch of the site I was promoted to site manager and kept that title through 2004.
Project: MSN Support Desk (http://support.msn.com)
Challenge: Create an online support solution for users of MSN 8, Microsoft's first unified online experience that was offered for a fee. While I was site manager, the site had an average of 39,414 daily users.
Skills Used: Program Management, Usability, Presentation Skills, User Interface Design Consultation, Data Analysis.
I was not the visual designer on this project.
Information Design
Information Design