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Information DesignMSN Content
MSN Help Content
In
the spring of 2003 I was working with the MSN core product team as site manager
of Support.MSN.com, coordinating with content business managers, writers, editors,
production personnel and other internal partners to create useful help and
support content for the MSN 9 user and measure its success. I wrote feature
specifications that enhanced the usefulness of Pane Help and promoted features
and built consensus on implementation across twenty-three MSN products by creating
feature specs and presentations and documenting workflows with Visio. I created
user surveys to gather success metrics on workflows and individual content
topics.
Project: MSN Help Content
Challenge: Below is an example of one of my reviews of the Pane Help UI. The challenge was to improve success by streamlining the search experience and creating more consistent design.
Skills Used: Program Management, Usability, Presentation Skills, User Interface Design Consultation, Data Analysis
Information Design
Information Design